Question 1

Can you source a product using only a photograph?

Accepted Answer

Yes. Clear photographs of the product and identification plate can help us begin the search. Additional technical information may still be required.

Question 2

Can you source discontinued parts?

Accepted Answer

We can investigate available old stock, superseded models, compatible alternatives and specialist refurbishment options. Availability cannot be guaranteed.

Question 3

Do you only source from the United Kingdom?

Accepted Answer

No. Our primary sourcing advantage is in the UK and Europe, but we may approach suitable verified suppliers in other markets when required.

Question 4

Can you help with tender requirements?

Accepted Answer

Yes. We can review product schedules, specifications and bills of quantities to identify potential international supply options. Tender awards and product acceptance cannot be guaranteed.

Question 5

Do you sell directly to South African companies?

Accepted Answer

Yes. South African enquiries are handled through Tunnel Fox (Pty) Ltd.

Question 6

Can you deliver outside South Africa?

Accepted Answer

Delivery can be coordinated to a range of African destinations, subject to the product, route, regulations and agreed commercial terms.

Question 7

Are you an authorised distributor for every brand displayed?

Accepted Answer

No. Brand references may indicate independent sourcing capability. Authorised relationships will be clearly identified.

Question 8

Can you provide technical data sheets and certificates?

Accepted Answer

We request available documentation from the relevant supplier or manufacturer. Documentation availability depends on the product and source.

Question 9

How quickly will I receive a quotation?

Accepted Answer

The time required depends on the complexity, availability and level of technical verification needed. Urgent requirements should be clearly marked.

Question 10

Do you require payment before ordering?

Accepted Answer

Commercial and payment terms will be stated in the formal quotation and may depend on the product, supplier, order value and customer credit approval.

Frequently Asked Questions

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